Sunland Shutters Inc. Lifetime Limited Warranty
Limited 25-year warranty on Sunland Polycore Shutters
Sunland's Polycore shutters are warranted against defects in materials that might result in the warping, cracking, or fading of the shutters for a period of 25-year
from the date of initial installation. This Limited Warranty on the Polycore shutters shall remain in effect to the original end user, if and only if normal maintenance
and cleaning practice are followed (see section of this Limited Warranty entitled “Maintenance Cleaning”) and is prorated depending upon the length of ownership.
This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall Sunland Shutters be liable for incidental or consequential
damages, or for any expense associated with such damages. Purchaser's sole remedy against under this warranty is the repair or remanufacture of the defective
product by Sunland Shutters. Repairs will be made only with like or similar parts. This warranty does not include any payment for shipping charges nor for any
labor costs, including but not limited to the cost of measuring and installation.
General Conditions
1. Product Use
This Limited Warranty applies only in respect to Sunland Polycore Shutters used strictly for the purpose for which they were intended.
Warranty is not applicable to commercial application, i.e. hospitals, hotels, retirement homes, any other public arenas.
2. Limited Warranty Limitations
Sunland Shutters' liability is limited solely and exclusively to repair or replacement of the defective part at the sole option of Sunland and under no
circumstances will Sunland be liable for any incidental or consequential damages such as, but no limited to, labor costs for any purposes, inconvenience,
damage or injury to persons or to property, or any other expense or liability.
3. Replacement Parts or Repairs
Sunland reserve the right to discontinue or change any Sunland Polycore Shutters as currently manufactured. If Sunland determines to make a replacement
under the terms of this Limited Warranty and an exact replacement part is not available, Sunland reserve the right to substitute a part or parts of equal quality
at its sole option. Sunland's limited warranty does not cover damage to following hardware accessories / parts or minor issues generally associated with
normal shutter wear and tear after a period of 12 months from the date of original installation: Tension loosening on louvers, loose or defective magnets,
yellowing or cracking of plastic parts, Loose tilt rod staples, Discoloration or rusting of hardware accessories such as magnet plates and hinges
Exclusions from Limited Warranty Coverage
The following are excluded from coverage under this Limited Warranty:
A. Any damage caused by exposure to air pollutants and normal atmosphere conditions that may cause all PVC surfaces to gradually suffer an accumulation of
surface dirt or stains. These are normal occurrences and are not covered under Sunland's Limited Warranty.
B. Any defect, malfunction, or failure of the Sunland Polycore Shutters to perform in the manner in which they are designed resulting from unreasonable use,
improper installation, or original end user's failure to follow normal maintenance and cleaning practices as set forth in the section entitled “Maintenance
Cleaning” below.
C. Any damage to the Sunland Polycore Shutters or components of the shutters caused settlement or structural defects of the building in which they are
installed.
D. Any damaged caused by wind, hail, lightning, or other acts of God, intentional acts, accidents, or exposure to harmful chemicals or pollutants.
E. Any damage caused by improper handling or installation of Sunland Polycore Shutters.
F. Any Sunland Polycore Shutter that has been repaired or modified by any person other than a duly authorized representative of Sunland Shutters.
G. Sunland Shutter's shutters are manufactured to industry standards. Minor imperfections not noticeable from a distance of 3 ft. under ordinary lighting
conditions in normal installations are not considered defects.
H. Polycore Shutters are made from PVC material and may warp or shrink if the product is not handled properly during transport or storage (i.e. transported in a
locked trunk or stored in tool sheds without temperature control). Warping and shrinkage (and any product damage) resulting from improper transportation
or handling will void the product warranty.
I. Warpage and shrinkage may also occur if the product is installed in an application that will result in prolonged heat exposure over 150 degrees Fahrenheit
(sunlight reflecting off swimming pools or glass will magnify the heat intensity and result in temperatures exceeding 150 F). Applications where the product
will be subject to prolonged heat exposure over 150 F are considered as inappropriate / application error and will void Sunland's limited warranty.
Effective Date of Limited Warranty
Maintenance & Cleaning
Vinyl materials are closer to `maintenance free' than any other building material currently available. However vinyl surfaces may become dirty. Normal
maintenance requires washing with mild soap and water using a soft cloth. For difficult to remove dirt and stains readily available citrus based orange cleaners
can be used. Chlorine-based cleaners or other cleaners containing organic solvents could affect the surface appearance and long-term durability of the product.
At no time should an abrasive be used to clean the shutters.
Procedure and Condition of Limited Warranty Remedy
In this event that Sunland's obligation under this Limited Warranty is sought, the original end user must notify the Dealer/Distributor in writing within THIRTY (30)
DAYS after the defect is first detected. Such notification must contain the following:
a. Name and address of the original end user
b. Date of installation,
c. A brief description of the defect.
Upon receipt of this information the dealer/ distributor will investigate the nature of the warranty claim
and if the warranty claim is accepted, dealer/ distributor will notify the original end user of his share
of prorated costs (where such is applicable), in accordance with the Proration Schedule below. No
repair or replacement parts will be provided until Sunland's dealer/distributor has received the original
end user's payment for their share of the prorated costs. The dealer/distributor will provide repair or
replacement parts to the owner upon receipt of the original end user's payment. All repair work will be
done at Sunland plant or facility. Shutters requiring repairs must be sent to the appropriate Sunland
facility for repair. See dealer/distributor for the address of the nearest Sunland repair facility. Original
end user shall be responsible for all transportation and delivery costs to and from the Sunland facility.
Proration Schedule
The percentage of warranty repair or replacement materials costs to be share by the original end user and Sunland as stipulated on the face of this Limited
Warranty Certificate are as follows:
Disclaimer: Sunland Shutters reserves all rights on updating or modification of any contents within this documentation without prior notification.
|
|
