Warranty information is found below Cleaning and Care
Cleaning and Care
Regular feather dusting or light vacuuming will help keep your Drapery Sheers looking new for years. Spills and stains can be lightly blotted with a cloth or damp sponge. Be careful not to pull or tug on the fabric.
Due to the delicate nature of the fabrics, limited removal and handling is recommended. If necessary, Drapery Sheers may be washed by hand or machine washed on gentle cycle in a mesh bag. Please review the installation and care guide for detailed information on proper removal and handling.
Instructions are as follows:
-Remove room darkening vanes if applicable
-Be sure to hold onto the PVC vane hangers for re-installation
-See Installation & Care Guide for details on proper removal
-Gently remove fabric from track
-Remember to support the full weight of the drapery sheer panels
-See Installation & Care Guide for details on proper removal
-Treat stains with a stain remover stick if applicable
-Neatly fold and place each drapery sheer panel into its own mesh bag
-Do not unsnap fabric hangers within a panel
-Wash in cold water on the gentle cycle with a gentle detergent
-When the cycle is complete immediately & carefully remove drapery sheer panels from the bags
-Re-install the drapery sheer panels
-See Installation & Care Guide for details on proper installation
-Gently reshape the billows and leave sheers in the open view through position to dry
-Minor wrinkles may be removed by lightly steaming or ironing the panels on a very low setting
Note: Excessive handling may lead to separation along hinge line and subtle fraying along top and bottom edges of fabric panels. Washing may affect the hand of the fabric which may cause the drapery sheers to perform slightly differently from before they were washed.
For additional advice on care or cleaning, please contact the Comfortex Technical Service Department at 800-843-4151.
Can Ballet Performance Drapery Sheers be ultrasonically cleaned?
Yes, Comfortex acknowledges these cleaning methods as being safe and effective. We cannot attest to the quality of equipment or services provided by any independent cleaning facility. See Installation & Care Guide for details on proper removal and installation.
Can I move the drapery panels out of the way so I can wash my windows?
The Ballet Performance Drapery Sheers track system allows homeowners to push the drapery sheers out of the way. Simply draw the drapery sheers completely closed and gently unsnap and slide the distance plate in the opposite direction that the vanes stack. The carrier clips will move freely within the track, allowing the fabric stack to be moved to the opposite end.
Comfortex Lifetime Limited Warranty
Limited Lifetime Warranty
RESIDENTIAL LIMITED LIFETIME WARRANTY
Revised March 10, 2008
Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed.
The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to the elements or excessive heat sources. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Normal wear and tear is not covered.
All moving parts, such as cords, will eventually wear out and fabric may fray. Comfortex considers these things as normal wear and tear and will carry a three year limited warranty.
This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages.
If a Comfortex product is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.
To obtain service, contact the dealer from whom you purchased the product.
This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Comfortex or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice.
This limited warranty is exclusive of commercial use. Contact Comfortex Technical Service for more information. No agent, representative, dealer or unauthorized employee has the authority to increase or alter the obligation of this warranty.
This limited warranty supersedes any previous versions.
If you have any questions regarding the Comfortex Warranty, please contact Comfortex Technical Service at (800) 843-4151 or customercare@comfortex.com.
COMMERCIAL/CONTRACT LIMITED LIFETIME WARRANTY
Effective January 2008
Comfortex warrants that its contract or commercial application of window treatments (excluding fabrics and vertical tracks) will be free from defects in materials and workmanship for as long as the original purchaser owns the product, provided that such products were properly installed in commercial, institutional or multi-tenant facilities; and made or assembled exclusively from Comfortex materials and components.
Fabrics and cords used in Comfortex window treatments are so warranted for a period of three years from the date of purchase by the original purchaser. Exceptions apply to Shangri-La® Shadings (2 years), Serenade® Roman Shades (2 years), & Envision™ Roller Shades (5 years). Contract or commercial application Vertical tracks are so warranted for a period of 5 years from the date of purchases by the original purchaser.
The obligation of Comfortex and its distributors is limited to repair or replacement of the window treatments or components found to be defective and excludes shipping charges and labor cost for measuring, and installation. Repairs will be made with like or similar parts. This warranty does not include any conditions or damages resulting from accidents, alterations, exposure to the elements, exposure to any and all natural and manufactured excessive heat sources. (Excessive heat sources include, but not limited to; magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.), misuse, abuse, normal wear & tear, motorized devices or failure to follow Comfortex instructions with respect to measurement, installation, cleaning, maintenance or transportation costs. For example, without limited scope of any of the foregoing exclusions, Comfortex does not warrant any condition or damage resulting from removal of the window treatment and reinstallation in the same or another window.
This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Comfortex or its licensed fabricators or distributors be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee associated with such damage. Some states do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion or limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. To obtain warranty service, contact Comfortex Technical Service. Warranty claims must be accompanied by proof of purchase.
This limited warranty supersedes any previous versions and is subject to change without notice.
If you have any questions regarding the Commercial/Contract Warranty, please contact Comfortex Technical Service at (800) 843-4151 or
This limited warranty supersedes any previous versions.
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Child safe Tension Pulley included standard.
Official MLB® Shades
